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Understanding: Does Your Doctor “Get” You?

Posts Tagged ‘patient satisfaction’

Understanding: Does Your Doctor “Get” You?

Posted on: September 12th, 2016 by Mindy Ruben No Comments

Does Your Doctor “Get” You?

So I’m at a restaurant, about to order my favorite salad with a slight twist: I’ve decided to top it with grilled salmon instead of my usual grilled chicken and my husband peeks over the corner of the menu and says, “Danger, Will Robinson!”

Encompass HealthCare patients trust Doctor Ruben like Will trusts the Robot in Lost In Space

I smile wryly, content with the instant connection we have. No further words are needed. And if our ages separated us more than 7 1/2 years, I might not have “gotten” him. (more…)

Inky and Pocket

Posted on: November 24th, 2014 by Mindy Ruben No Comments

Inky and Pocket, the WoundDogs at Encompass HealthCare, are members of the beloved staff at the outpatient wound care center. Here, they take time out from napping to tell us about their work and their life at Encompass.

INKY & POCKET: No? You sure? Seriously? Positive? Absolutely sure? Second chance? Once more? Not right now, but later? Maybe?

POCKET: No worries. We’ll keep an eye out in case you drop something.

INKY: It’s what we do. After all, we’re dogs, first.

POCKET: WoundDogs, that’s our family business. We’ve been doing wound care for ‘bout four years now.

INKY:  ‘Bout 28 years.

POCKET: ‘Bout 28 years in dog years.

(Inky is startled by a sound coming from the kitchen)

INKY:  Hey, I just heard the fridge door open. Be right back!

Inky taking a break.

Inky taking a break.

POCKET: Anyway, we’re quite critical to the operation here at Encompass HealthCare. See, Inky and I give the place atmosphere. We put the patients in a good space to heal, h-e-a-l, not the “heel” like “sit down.” It’s aesthetics. We add that “je ne sais quoi” that you won’t find in any other wound care facility.

INKY: False alarm. Doc was just putting his lunch in there.

POCKET: I was just going over what we do here.

INKY: You tell ‘em the French thing?

POCKET: Yes. We provide the “je ne sais quoi.”

A Blue Picardy Spaniel

A Blue Picardy Spaniel

INKY: That certain something. I’m a darn-near-perfect Blue Picardy Spaniel.

POCKET: And I’m a slightly non-traditional Cavalier King Charles Spaniel…

INKY:  …On account of he’s just black and white without the telltale classic brown accents.

POCKET & INKY: But we don’t judge.

INKY:  We’re not here to judge.

POCKET:  Basically, we’re here to look good…

INKY:  Not get in the way…

POCKET:  …and be cute…

INKY:  …Because if a patient seems a little down…

POCKET:  …Or they’re about to drop some food…

INKY:  …Then, we go into F.C.M.: Full-Cute Mode. I sit real pretty with a “you’re the most important person living” expression on my face.

Pocket always seems to be on break.

Pocket always seems to be on break.

POCKET:  And I generally roll onto my back, wag my tail and show you my goods.

INKY: And that’s it.

POCKET: And I can make myself look exactly like the Lady dog in The Lady and the Tramp.

INKY: Except that she’s brown and tan and you’re all black and white.

POCKET: Jeesh! Why can’t you ever let that go?

INKY: What?

POCKET: You never miss a chance to point out my non-traditional coloring. Am I cute?

This is what Pocket thinks he looks like.

This is what Pocket thinks he looks like.

INKY: You’re adorable.

POCKET: Then let’s leave it at that.

(The interview is interrupted by a sound in the kitchen)

INKY & POCKET: FRIDGE!!

(Both dogs high tail it to the kitchen. (Pun intended.)

POCKET:  We were so close.

INKY:  So close to that sliced turkey.

POCKET: But it wasn’t to be. But what is meant to be is that we are WoundDogs. Make no mistake about it. Our job is all about you. Our patients love us and we love them back.

INKY: Along with whatever they might happen to be eating.

POCKET: That’s a ditto.

INKY: So if you come to Encompass HealthCare and Wound Medicine, make sure you say, “hello.”

POCKET: Yeah, because we want to make you feel at home.

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Congratulations to Dr. Bruce Ruben! He Has Been Awarded Compassionate Doctor Award, One of Only Three Percent to Receive Honor!

Posted on: February 4th, 2014 by Access Computer No Comments

Congratulations, Dr. Bruce Ruben! Vitals physician rating site has just awarded Encompass HealthCare & Wound Medicine’s Dr. Ruben with a 2013 Compassionate Doctor Award, one of only three percent to receive this honor.
(more…)

 

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