Employee Turnover? Never Tasted One.
Employee turnover is something we’ve never experienced at Encompass Healthcare since our inception in 1990. In fact, in our 12 years, only one employee has left.
First and foremost, we’ve been blessed to hire people with unwavering respect and dedication to healing and compassion. That’s 50% pre-screening and 50% hope that they’ll blend in with what we’re trying to accomplish. We’ve been extremely lucky.
Then, as a company, we decided a long time ago that if an employee was willing to spend eight hours a day and sometimes seven days a week with us, loving their work, loving our patients and sustaining the healing atmosphere that fills our workspace, then we were going to do everything in our power and imagination to keep them happy. Bottom Line #1: Happy Workers Don’t Leave. No employee turnover.
I could end this blog post right here, but then you’d wonder what our power and imagination translates to in our everyday work.
Well, it’s a lot of little things, which brings us to Bottom Line #2: It all starts with the person at the top. Dr. Bruce Ruben cares deeply about all his patients and consequently, all the people supporting him care deeply as well. And isn’t that the way it is in all businesses? If the guy at the top is all-in, usually the support staff is all-in, too.
Conversely, if the person at the top is just counting his days until he can sell the business and get his bucket of money, well, you probably won’t get the best customer service at that business. The good and the bad roll downhill.
It’s the little things. Like employee birthdays that are genuine celebrations. Where lunch for everyone is on the boss, cards, gifts and cake. It’s the whole shebang and you get to feel six again.
At Encompass HealthCare & Wound Medicine, everyone gets exposed to all aspects of the business – which makes it unlikely for work to be boring. If you want to learn patient care, Dr. Ruben is game. Got an idea how to do something better or more efficiently? It’s implemented within minutes.
And there is food. Lots of it. Nutrition is a big part of healing so there’s always a big basket of fruit, loads of snacky snacks, protein shakes, coffees, teas…the list goes on. A vending machine would be out of the question.
There’s a lot more, but this blog is starting to sound like a party review. Suffice it to say that I’m overjoyed to work with and for such great people. So you can count me in for at least the next 12 years.
And as far as turnovers go, around here we prefer apple but we’re not opposed to trying cherry.
Tags: Dr. Bruce Ruben, Friendly, happy workers, healing, medical office, wound care