If I added up all of the time I’m on hold, I bet it would total 3 months. It’s true, I’ve actually done the math!First, let me clarify the type of phone hold we’re talking about here. You know, the kind that takes you through a maze of phone menus? (more…)
Going to the doctor to find out what’s wrong can be very frightening. Many of us have experienced that, entering the doctor’s office with trepidation and hoping for a nice face on the other side of the that sliding glass window to greet us with care and with pleasantness. We are so desperate for someone who’s in a good mood, that we even fake a smile through our own anxiety in hopes of eliciting a grin from the would-be assailant. For if not, this person could pose the biggest barrier between our fear and something even more powerful: hope. (more…)
The Hospital: No Place to Rest.
If hospital personnel could act like they’re in a library, maybe patients would have a better chance of resting. Surely they are able to either whisper or be silent altogether when they’re surrounded by books. You’d think they could do the same when they’re around sick human beings. (more…)
Employee Turnover? Never Tasted One.
Employee turnover is something we’ve never experienced at Encompass Healthcare since our inception in 1990. In fact, in our 12 years, only one employee has left. (more…)
Listening and Wound Healing
It’s unfortunate they don’t teach you how to listen in elementary school. I’m thinking 4th, 5th and 6th grade listening classes would grow our society immeasurably. Three classes could be offered: (more…)