Patients want care. They want to feel better. Most people who go to a doctor’s office have a medical malady and they are usually scared.
Going to the doctor to find out what’s wrong can be very frightening. Many of us have experienced that, entering the doctor’s office with trepidation and hoping for a nice face on the other side of the that sliding glass window to greet us with care and with pleasantness. We are so desperate for someone who’s in a good mood, that we even fake a smile through our own anxiety in hopes of eliciting a grin from the would-be assailant. For if not, this person could pose the biggest barrier between our fear and something even more powerful: hope. (more…)
If I added up all of the time I’m on hold, I bet it would total 3 months. It’s true, I’ve actually done the math!