“That’s a team, gentlemen, and either, we heal, now, as a team, or we will die as individuals. That’s football, guys, that’s all it is. Now, what are you gonna do?” – From the movie, “Any Given Sunday”
Before we get into motivation, which is at the heart of compliance, let me say from the start that I am a saboteur of my own health. I’m my own worst enemy when it comes to following through on my physicians’ long-term health strategies. Obviously, if I did everything my physicians told me to do over the years, I’d probably be a slender, 185 pounds of muscle, have many less stents and be able to run marathons.
If I followed their advice, I’d be the picture of health, able to qualify for millions of dollars of life insurance and basking in the wonderful example I would have been setting for my children.
But I didn’t always follow my doctors’ advice, or, if I did, I sabotaged before I could make the lifestyle changes permanent. There’s a phrase for patients like me: Non-Compliant. We don’t comply with the physician’s advice. We’re not necessarily bad people or bad patients. Quite the contrary, we’re generally very good, salt-of-the-earth types who, unfortunately, have mental barriers to doing what’s right for our bodies.
Sometimes, we’re head cases. Like somewhere down deep we don’t want to get healthier or we think we’re too far-gone to get healthier. So we sabotage or we simply don’t comply. Then, when we fail to get healthier, we get to be right and say, “See? I really am too far-gone.” It’s negative reinforcement. It’s also illogical like taking drugs is illogical. It may feel somewhat good while you’re doing it or feeling it, but you’re actually killing yourself.
Rest assured our doctors know all about this stuff as they deal with it every day. They also know all about non-compliance because they’re guilty of the same mentalities. They don’t get a pass just because they’ve gone to medical school. So they know our psyche. Good bedside manner or not, they know about human frailty.
But doctors practice inside very indefinable emotional boundaries. Come down too hard on patients and they may get alienated, they might not come back to finish their treatments. I don’t think any patient can be bullied into complying with their doctor’s advice. Compassion will always trump enforcement when it comes to patient compliance.
On the other hand, going too easy on a patient doesn’t get the job done either. There’s certainly a middle ground where the doctor leads the patient, through education and commitment, to the point where the patient arrives at his or her own conclusion of, “I need to make these lifestyle changes or things are going to continue going downhill for me.”
That’s an entirely different mindset than the old adage, “You can lead a horse to water but you can’t make it drink.” To keep the “care” in healthcare, the methodology should be, “I’m going to lead you to the water while teaching you how you’ll benefit by drinking it. Then, when we get to the water, it’ll be your choice alone whether you drink or not.
That’s the point where authentic compliance begins. The physician has laid out exactly what is needed to comply in a way the individual patient “gets.” Now it’s up to the patient to take the shot, score the touchdown or whatever sports-related metaphor you can think of that means win.
I love the scene in The Untouchables where Sean Connery tells Kevin Costner what he has to do in order to get Al Capone because it illustrates the motivation a patient needs to comply with his or her doctor’s suggestions.
Malone: You said you wanted to get Capone. Do you really wanna get him? You see what I’m saying is, what are you prepared to do?
Ness: Anything within the law.
Malone: And *then* what are you prepared to do? If you open the can on these worms you must be prepared to go all the way. Because they’re not gonna give up the fight, until one of you is dead.
Can you imagine what it’d be like to hear that from your primary care physician?
Doctor: You said you wanted to get healthy. Do you really wanna get healthy? Then what are you prepared to do? Simply take the medications and hope everything falls into place? If you want to beat heart disease, diabetes or obesity, if you want to fully heal a wound or improve circulation to your legs, then you must be prepared to go all the way. Because those conditions aren’t gonna give up the fight until one of you is dead.
For a certain patient, those words from a good physician could be extremely powerful and motivating, particularly if they were delivered with a deep Scottish accent.
Or, they could fall flat since all patients react differently. And that may be the point of this whole piece. Compliance happens as a result of the patient-doctor relationship. If you’re a physician and you don’t have the relationship, compliance is just wishful thinking.
I’m sure I’m not the first to propose that medical schools teach mandatory classes in how to get patients to comply. Imagine classes titled, “Bedside Manner 101,” “Patient Psychology and Compliance 760,” or “Doctor-Patient Relationship 370.”
I close this out with two emotional appeals from two different films that I try to remember when whatever I’m doing isn’t working. Both scenes are about compliance and motivation. The first is from Rocky III:
Adrian: …you gotta want to do it for the right reasons. Not for the guilt over Mickey, not for the people, not for the title, not for money or me, but for you. Just you. Just you alone.
Rocky Balboa: And if I lose?
Adrian: Then you lose. But at least you lose with no excuses, no fear. And I know you can live with that.
Rocky Balboa: How did you get so tough?
Adrian: I live with a fighter.
And from The Outlaw Josey Wales:
Josey Wales: Now remember, when things look bad and it looks like you’re not gonna make it, then you gotta get mean. I mean plumb, mad-dog mean. ‘Cause if you lose your head and you give up, then you neither live nor win. That’s just the way it is.
So are you ready, doctors and patients?
Comply.Tags: bedside manner, doctor, patient, patient compliance