Empathy is our motivation.
Kitty Carpenter is our office facilitator. She’s also one of our top empathizers. She feels for people in the best possible ways. Once you understand the concept behind Kitty, that her whole reason for being is to care for others, then it’s easier to grasp the motivations behind Dr. Ruben and everyone he employs. We all have a heightened sense of empathy where wound healing is concerned.
Empathy governs everything we do here at Encompass HealthCare and Wound Medicine. Take wheelchair- bound patients for example. Not only do we have easy access from our parking lot, we also have an entire section of treatment bays where the walls are only 48 inches tall. Why? Because practically nobody wants to be wheeled into a boring, totally enclosed room to await treatment. It’s much more comfortable and natural to await treatment in a more open, social and friendly environment.
Of course, in cases where more privacy is preferred, we also have fully-equipped and private treatment rooms.
Our empathy comes from our hearts and it also comes from our extensive training. We routinely ask our patients questions like, “Do you have a barrier at home that is influencing the way you heal? Is your bed giving you the proper support? Are you constantly bumping into the leg of a certain chair, for example. How much protein are you taking in?” A body in a healing situation often needs three times the amount of protein on a daily basis.
So if you are fine and healthy on 56 grams of protein a day, count on taking in 168 grams of protein while you’re healing. It’s not an exact science, but we get pretty close. The point is we don’t want to just walk in your shoes. We do that naturally. What we want is to fully understand the obstacles and challenges you face on a daily basis. And then we want to share your joy in overcoming them.
That’s our brand of empathy at Encompass HealthCare & Wound Medicine.
With our best regards,
Bruce E. Ruben, TheWoundDoc
Tags: compassion, Dr. Bruce Ruben, empathy, outpatient wound care, thewounddoc